At Steel Reef, we take pride in crafting accessories of uncompromising quality, designed to enhance your timepiece and built to stand the test of time. To ensure your confidence in every purchase, we offer a two-year warranty from the original purchase date—an assurance of our commitment to exceptional craftsmanship and reliability.
What’s Included
Our warranty reflects the trust we place in our products and the value we deliver to our customers. It covers:
- Repairs or replacements for any manufacturing defects.
- Support to restore your product to its original high standard of performance.
All warranty claims are handled with care to ensure minimal inconvenience, allowing you to continue enjoying your Steel Reef accessory with confidence.
Conditions for Warranty Service
To make a warranty claim:
- A valid proof of purchase (e.g., a receipt or warranty card) is required to verify eligibility.
- Products must remain unaltered by third-party service providers to preserve warranty coverage.
Exclusions
While we strive to accommodate all customer needs, some situations fall outside the warranty scope, including:
- Damage resulting from accidents, natural disasters, theft, or loss.
- General wear and tear from daily use, such as minor scratches or surface marks.
- Misuse, neglect, or improper handling that compromises product integrity.
If a repair request is outside the warranty terms, we will provide a detailed quote, ensuring transparency in every step of the process.
Easy Service Process
We’ve designed our service process to be simple and seamless:
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Contact Steel Reef or Your Authorized Retailer: Share details of the issue, along with your proof of purchase, to initiate the warranty process.
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Shipping:
- For original owners: Steel Reef covers all shipping costs for warranty-related repairs.
- For secondary owners: The warranty remains valid, but shipping costs are the responsibility of the current owner.
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Non-Warranty Repairs: If the issue falls outside of warranty coverage, you’ll receive a no-obligation repair quote.
Whether under warranty or not, our goal is to restore your accessory to its highest standard of quality.
Our Promise
Steel Reef is committed to delivering accessories that elevate your timepiece and meet the highest standards of durability, precision, and elegance. Your satisfaction drives everything we do, and we are always here to assist you with any questions or service needs.
